Call 01623 883 073 or

Schedule a Call

Remote & On-Site Support

Ongoing Support For Your Time & Attendance Solution

Remote & On-Site Support That Lets You Focus
On Your Team

Choosing a new clocking-in system can raise a lot of questions - will it disrupt payroll, cause delays, or even create more admin? You might wonder if ongoing support is necessary at all. That’s why we offer clear, cost-effective support options that act as your safety net, so your system runs smoothly - and your team gets paid correctly, every time.

Why Add Support to Your Time-Tracking System?

Regular Software Updates Included ✔️

Without support, you'll still need to update your software once or twice a year. With our support cover these updates are monitored and included, so you're always using the latest version without ever having to set a reminder.

Get Help When You Need It, Even After Hours ✔️

Our UK-based support team is available during working hours and on-call for emergencies. If your business runs outside the 9-5, you'll never be left waiting when you need help most.

UK-Based, Family-Run Team You Can Trust With Your Time ✔️

Data Time Systems is a small, friendly and specialised team, meaning you can get to know us and trust that we can help whatever the problem. There are no far-flung call centres here, just UK-based time tracking and workforce management experts at your service.

Risk-Free 100-Day Money Back Guarantee ✔️

Every system comes with our 100-day satisfaction guarantee. If something's not working, we'll do everything we can to fix it - and if we can't, you get your money back. Simple.

Getting Started Is Simple

Book a discovery call so we can understand your setup - whether you have 25 employees or 250+, working on-site or remotely. Choose the right support level for your team and software grade (Enterprise or Net).

Use your dedicated support line whenever needed - we respond fast and resolve most issues quickly.

Book A Call Today!

Our Support Tiers at a Glance:

Level 1: Remote Support

For Net & Enterprise software users. Includes all software updates, unlimited telephone, email and online support.

Level 2: Remote + On-Site Support

For Net & Enterprise software users. Includes all software updates, unlimited telephone, email, online support and visits when needed.

Level 3: Full Cover + Terminal Protection

Includes everything in Levels 1 and 2, plus terminal hardware cover beyond the manufacturer's warranty. If the terminal can't be fixed, we place it - no extra cost.

You Ask, We Answer (FAQ's)

FAQ 1 - Do I really need support?

Support is the backup you can call in if things go wrong! From payroll issues to user errors, support gives your team quick access to our expert team. Having support is also the most cost-effective way to keep your software up to date.

FAQ 2 - How do I choose a support level?

We'll guide you to the right level based on the size of your team and the software you choose. If you want peace of mind with unlimited help and full terminal protection (if you've chosen to include an attendance terminal), Level 3 is our most comprehensive option.

FAQ 3 - How much does it cost?

For level 1 remote support, pricing starts at £849 per year for Enterprise. Level 1 remote support is built-in to all cloud-based Net subscriptions at no extra cost. This level of cover includes unlimited support and all software updates.

For level 2 on-site plus remote support, £1299 is a per year average for Enterprise and £1136 is a per year average for the Net software. This includes unlimited support and all software updates.

For level 3 on-site plus remote support and inclusive of attendance terminal cover, £1499 is a per year average for Enterprise and £1336 is a per year average for the Net software and hardware. This level of cover includes unlimited support, all software updates and replacement parts or entire attendance terminal where necessary.

All packages include software updates and fast access to our support team.

Hear From Others Who Choose DataTime Systems...

“

We've been working with Data Time Systems for 10 years so far and have always found their service and support to be exceptional. Our upgrade to Focus 2016 proved to be a great success. Its easy to use and automates many of our manual processes allowing us to efficiently run payroll

KAREN EDDY

“

Our company has been with Data Time Systems for over 7 years and we've always enjoyed a very friendly and efficient service. As our business expands across multiple sites, the team have always delivered and the Focus system has proven a real asset to our operations.

sonia price

“

Since upgrading to Focus early in 2017, the Focus system has proved to be extremely reliable. Whenever we've required any changes to the system or have requested support, Mike and the team have always responded quickly and efficiently and we have every confidence in both the system and their continued service.

jez lylak

Support Makes It Easier To Track & Manage Employees Without The Stress Of Technical Issues And Keeps Your Systems Up To Date.

Book a call with our friendly and experienced team to find the perfect time tracking and workforce management system for your needs - and find the support to match it.